Return/Pre-order Policy

Return policy:
At PopsCityInc, we are dedicated to ensuring the quality and condition of our products. Each item, specifically the figure itself, is thoroughly inspected and securely packaged before dispatch to guarantee its integrity upon arrival.

Please note, however, that while we take great care in packaging our products, the outer boxes may occasionally sustain damage during the shipping process. We understand this can be disappointing, but please be aware that PopsCityInc cannot be held responsible for any damage that occurs to the packaging during transit. Our commitment to quality pertains solely to the figure itself, not the condition of the box it arrives in.

Therefore, we do not accept returns or provide exchanges for damage to the packaging or for any circumstances that arise after the item has left our facility. We encourage you to inspect the figure upon receiving for any issues relating to the product itself. If you encounter any concerns directly related to the figure, please reach out to our customer service team within 2 days of receiving your order.

We value your business and appreciate your understanding of our return policy. If you have further questions or require additional information, please feel free to contact us.

If circumstances allow, return shipping labels will be at the expense of the customer

Please note that once your package has been shipped, we are no longer responsible for any damages or issues that may occur during transit.

Items with chance of chase are non refundable under any circumstances.

Popscity.ca reserves all rights to make the final decision on any refunds at any time.

Pre-order Policy:

We reserve the right to cancel and refund any order submitted with more than one pre-order item, or with stock items in conjunction with pre-order items. By purchasing an item with **PRE-ORDER** in the title, you are purchasing a reserve copy of a product that has not yet been released. Your payment will be collected in full in order to secure your pre-order, and will not be refunded except in the event that we are unable to fulfill your order due to circumstances out of our control. Pre-orders can be cancelled within 24 hours of the order being placed. Please note that cancelled Pre-orders after this time frame are subject to the order cancellation fee of 15%.

Please note, the sooner a pre-order is placed, the sooner it will be shipped once the product has arrived to our facilities.