Shipping/Delivery
Shipping Products in-stock: We will ship the products to the address provided by you at the time of ordering. We will ship the products to you as soon as possible, but in any event within 30 days of the date of your order.
Shipping Pre-orders: We will ship the pre-ordered products to the address provided by you at the time of ordering as soon as they become available. We will provide an estimated release date for the pre-order product, but this date is subject to change.
Products Damaged in Transit
- Our company is not responsible for any damage that occurs to a product during transit. However, if you receive a damaged product, please contact us within 48 hours of receipt.
- To file a claim for a damaged product, please email popscityhelp@gmail.com with a clear photograph of the damaged product, as well as a copy of the shipping invoice.
- We will review your claim and, if approved, we will either send a replacement product or issue a refund for the damaged product.
- Please note that if a product is damaged during transit due to improper packaging on the part of the customer, we will not be able to process a claim.
- All claims in regards to the damaged product must be submitted within 48 hours from when the package was delivered. Claims submitted after this time frame will not be accepted.